Damaged or Lost Packages

Last updated: September 28, 2026

Damaged Deliveries

If an item arrives damaged, defective or incorrect, contact support@wellnesswears.shop promptly with your order number and clear photographs of the item and packaging. We will review the issue and provide an appropriate resolution.

Lost Packages

If tracking indicates an unusual delay or the shipment appears lost, contact us. We may investigate with the carrier before confirming the appropriate replacement or refund remedy.

Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges may apply if a package is returned because the address supplied at checkout was incorrect or incomplete.